Job Description
Customer Support
- Respond to questions via email, phone, and chat in a timely, professional, and friendly manner.
- Share helpful, clear info about our services, properties, and booking processes.
- Handle any concerns or complaints with care and proactive solutions.
Relationship Management
- Create memorable experiences that turn first-time clients into long-term fans.
- Follow up with clients to check in, collect feedback, and ensure everything is on point.
- Represent The Flex with professionalism, warmth, and a focus on customer success.
Problem Solving
- Troubleshoot booking or property issues and keep customers in the loop.
- Collaborate with internal teams (e.g., operations, property management) to resolve things fast.
Feedback & Insights
- Gather customer feedback and spot patterns to help us continuously improve.
- Share actionable suggestions with the team to enhance service and user experience.
Admin & Reporting
- Keep detailed records of interactions and resolutions using our CRM system.
- Help track performance and contribute to team reporting.
Requirements
- Previous experience in customer support, client success, or a similar people-first role.
- Excellent written and verbal communication skills in English.
- A calm, positive attitude when handling challenges or tight timelines.
- Great with tools like CRM systems, support platforms, and digital workflows.
- Organized, proactive, and able to juggle multiple tasks at once.
- Naturally empathetic with a genuine drive to help others.
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Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
About The Flex
Learn MoreAt The Flex, we believe 'home' should never limit your possibilities. We exist to redefine how people travel, live and work with solutions that prioritise freedom, adaptability, and flexibility. Driven by genuine care and innovative thinking, we provide flexible accommodations that empower you to embrace life's changes - making sure you always feel grounded, wherever life takes you.
Industry
Home Furnishings
Location
Jakarta, Indonesia
Company Size
>100 employees
