CS After Sales Return and Refund
Facetology Innovation Technology
- Full-Time
- On-site • Jakarta Timur
- Negotiable
No Sign Up Required!
Job Description
#BeOneofOurFaces!
Joining FACETOLOGY means becoming part of a dynamic beauty brand. We are a human-centric environment, driven by the purpose of enhancing quality of life through our products.
As a CS After Sales Return and Refund, you will:
- Processing customer returns, exchanges, and refunds in line with company policies.
- Coordinate with logistics and warehouse teams for product pickups or reshipments.
- Managing the creation of after-sales performance reports and dashboards.
- Handling process improvement initiatives to enhance the after-sales experience.
Requirements
- Diploma or Bachelor degree
- Min 1 year experience as CS After Sales
- Strong interest in the beauty and personal care industry
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Familiar with E-Commerce platform (Shopee, Tiktok Shop, Tokopedia, Lazada, etc)
- Good communication skills (written and verbal), customer-oriented mindset.
- Detail-oriented with excellent organizational and administrative skills.
- Able to do full WFO from Tebet, South Jakarta
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Facetology Innovation Technology is a local startup dedicated to transforming the beauty and personal care industry in Indonesia. Our main focus is to empower every individual in Indonesia to embrace their natural beauty and enhance their self-confidence. Simultaneously, we aim to develop innovative products that position us among the forefront companies in the Beauty and Personal Care.
At Facetology, we place a strong emphasis on trusting in the transformative capabilities of our team. We cultivate a culture where creativity, expertise, and passion converge to meet diverse consumer needs across Indonesia. With a steadfast commitment to quality and innovation, our objective is to establish new benchmarks within this industry.
Let's innovate beauty together with FACETOLOGY 💜
